Personal Data Policy (GDPR)

General

Cordial AB respects your personal privacy and your right to control how your personal data is processed. We will be open about what data we collect and why this is done. Our personal data policy describes what personal data we collect, for what purpose it is collected, how you can control your personal data and how you can contact us with questions regarding the processing of personal data. Cordial AB acts in accordance with these terms and conditions and is responsible for processing in accordance with applicable Swedish legislation and in accordance with the new General Data Protection Regulation, GDPR.

Personal data we collect

Cordial AB only processes personal data that is linked to you in your professional role. Examples of personal data we collect are your name, your contact information such as email address or telephone number. Cordial AB may also update your information from other public registers, such as Bisnode and CM partners, if necessary to maintain good record keeping, which includes, among other things, having accurate information.

Cordial AB processes personal data that emerges in connection with:

When you fill in your name, address and email address or your mobile phone number on the website,
Updating personal data via a third party.
If you contact us by email, by telephone, our website or other social media.
If you sign up for our newsletter, physical or digital event.
When you visit our website, for example, the IP address, type of device, operating system and browser type used for the visit.

Collection with consent

In some cases, we need your consent to process your personal data. By clicking the ”I agree” button, you agree that the personal data such as name, phone number and email address that you enter in various places on our website may be used for marketing purposes for the training and services that Cordial AB offers. When you click the ”I agree” button, you also agree that we from Cordial AB may place a so-called third-party cookie on your computer. This cookie will follow you and your browsing behavior in order to offer you relevant marketing and information, but will not be used for any other purpose.

How we use collected information, purposes of processing

• Cordial AB processes personal data only for the purposes stated below and for any additional purposes stated at the time of collection:
• To handle notifications via the platforms offered by Cordial AB
• To enable good customer service, such as handling your inquiries, correcting incorrect information or sending information that you have requested, e.g. newsletters
• To form the basis for offers and discounts as well as marketing of both a general and targeted nature
• To carry out analysis to perform segmentation in order to develop targeted offers and services
• To send you information about our products or services and work with direct marketing via email or other digital channels such as e.g. social media
• To be able to provide you with relevant recommendations and offers
• To help us develop our website to be more useful and to improve your user experience of the platforms offered via Cordial AB by being able to adapt the display of the services to the device used.
• To send important messages such as communication about changes to our terms and policies

Information that may be disclosed

When registering for training, your email address and name may be shared with other participants.

We may share your personal data with other companies that process data for us in order for us to be able to perform our services, such as analysis, distribution or other services to maintain and apply our terms of use and delivery conditions. However, high security and confidentiality are always observed in all handling of personal data.

Cordial AB only cooperates with partners who process personal data at the same level of protection as ourselves and in accordance with applicable personal data processing agreements and instructions.

About cookies

When you use our website, personal data may be collected via, for example, cookies. However, this is only done when you have given separate consent. Then the information about your use and which pages are visited is stored. This may be technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When visiting our websites where our services are provided, various types of technology may be used to recognize your electronic identity (the IP address you use) and what is visited on the website. This is done in order for us to learn more about how our website is used and to assess, for example, what possible improvements or other changes may be appropriate. This may be done directly or through the use of third-party technology.

Legal basis, storage and processing of personal data

In addition to having a legitimate purpose for our processing of your personal data (the purposes are stated above), we must also have a legal/legal basis for the processing.

Since you register for a training or other event with us, it is necessary for us to be able to process your personal data in order to fulfill the agreement we have with you regarding your participation in the training or event. When you provide information to Cordial AB, we therefore need to be able to register and store information about which training or event you have participated in and in order for us to be able to process the personal data for the purposes stated above. Thus, a legal/legal basis for our processing of the personal data is that this is necessary for us to be able to fulfill an agreement with you.

As an additional legal/legal basis for our processing of the personal data, our interest in carrying out the processing for the purposes stated above shall be deemed to outweigh your interest in the processing not taking place. The balancing of interests only takes place in the case of processing for the purposes stated above and only in the case of personal data that is of a non-sensitive nature (name, address, telephone number, e-mail address). Therefore, a legal/legal basis for our processing of personal data is also that this is necessary for the fulfillment of an interest of ours that outweighs your interest in the data not being processed (balancing of interests).

In some cases, we will only process your personal data if we have received your consent. Such consent is given by clicking on the “I agree” button on our website, but consent can also be given in another way. In these cases, consent is a legal/legal basis for our processing of personal data. Please note that we may also have an additional legal/legal basis for processing personal data. Please note that you can easily withdraw your consent by contacting us and notifying us that you are withdrawing your consent (for contact details, see the heading ”How to contact us”).

According to current legislation, the processing may not be processed for a longer period than is necessary in view of the purposes of the processing. We will therefore only be able to process your personal data as long as you are a customer of ours and where you have been or will return to our training courses or other events. In practical terms, this means that data is filtered out when it is no longer relevant or necessary for direct marketing for the purposes for which it has been collected and saved and as stated above. Some information may be processed for a longer period of time as this must be done according to various legal requirements, e.g. when the data must remain where it can constitute or be included in accounting material according to accounting or tax legislation.

Security

All our processing of personal data is carried out in compliance with high requirements for security and confidentiality. Our processing is protected by such technical security measures as are appropriate in view of the nature and scope of the personal data. They are protected by firewalls and virus protection and our actions in the systems are logged, while our staff are required to maintain confidentiality of the personal data according to employment or assignment agreements. Confidentiality commitments are also included in our personal data processing agreements and our instructions to the personal data processors we use.

Your rights and choices

We are prepared to fulfill your rights regarding your personal data and you have the opportunity to influence how your personal data is processed and what is saved with us. You can therefore contact us and request that your data be deleted or that the use of the data be restricted, and that we correct any incorrect data (for contact methods, see the Contact section). If you believe that we are processing your personal data in an incorrect or unauthorized manner or that you otherwise have questions or comments about how we process your personal data, we would be grateful if you would contact us. In our business, the protection of our customers’ privacy and personal data is a very important part.

You can at any time request that we stop sending you various types of marketing by clicking on ”unsubscribe/unregister” in emails and other communications that we send you. You are of course always welcome to contact us to get our help in ensuring that you no longer receive information from us.

You can and free of charge obtain information about which personal data we process and which concerns you, by requesting in writing a so-called register extract from Cordial AB. In order to fulfill our obligations to protect your personal integrity and that we do not disclose the information to any unauthorized person, we may in such a case need to request that you identify yourself.

Please note that we do not under any circumstances save any of your personal data that constitutes sensitive personal data according to GDPR or other law or regulation.